Benefits & Leave Manager

We are currently seeking a Manager, Benefits & Leave to support the People Services Team at our New York City office!BenefitsSupporting the benefit administration of healthcare, 401(k), and all other benefits to a large population with varying eligibility and offerings. Goal to simplify and drive an exemplary employee experience.Leave administration and supportSupports and coordinates all US, Canadian, and UK leaves of absence cases across the organization including coordinating workers’ compensation claims. This includes general administration of disability, statutory leaves, and  company, comprehensive case management and compliance with the Family and Medical Leave Act and all related employment laws.ResponsibilitiesSupport ongoing day to day management of the benefit operations and administration of health, welfare, and 401(k) plans for over 13,000 employees in the US, Canada, and UKOwn relationship with benefits administer including to monitor and problem-solve administrative issues update records due to status changes, resolve escalated enrollment issues, suggest improved administrative procedures, build out the benefit portal to support the employee experienceEnsure payment of invoices and accruing relevant costExecute controls related to processing invoices and payroll functionsImplement benefits related regulations, procedures, and documentation (including payroll and accounting activities)Carry out administrative reconciliations to comply with internal controls and the company's requirementsOwn data review across all offerings including benefits administration, 401(k), and all other vendor partners that relay on our data.Work closely with all parties including People & culture, third party providers, payroll, and legal to address routine inquiries and issues and be accountable for the timely research and resolution of these inquiresSupport internal and external team members with benefits related questionsOwn the execution of Annual Benefits Enrollment which includes plan changes, oversight of vendor project management, review and testing of benefits offerings, cost changes, benefit communication review, and participate in Club open enrollment meetingsAssists with compliance regulations including 5500 filing, ACA reporting, Non-discrimination testing, San Francisco Ordinance (SFO) filing etc.Conduct annual review of and manage certain plan documents including but not limited to SPD’s, SBC’s and SAR’sMaintain knowledge of evolving benefit lawsEnsure compliance on a state, federal and local employee benefit regulationsHelp draft routine communication materials for People & Culture and team membersDevelop and maintain process documentation as well as ensure the proper documentation/accessibility of all plan documents and summariesInvestigate discrepancies in non-routine situations and provides recommendations for solutionsServe as the subject matter expert for disability, leave and workers’ compensation in alignment and under the general direction and guidance of the People & Culture and the legal team.Interpret and manage all company leave programs and policies in accordance with the applicable federal,state and Canadian provincial laws (FMLA, ADA, USERRA, Pregnancy Discrimination Act, etc.).Engage with team members with inquires about their leave and engage with interactive process with employee if necessaryPartner closely with internal partners including team mangers and People & Culture to provide status updates on leave claimsMaintain employee leave of absence tracker, including providing biweekly leave reporting to People & Culture team membersConduct biweekly leave meetings as needed to discuss open leave and accommodation activityManage vendor relationship with leave administrators to ensure all claims are being handled consistently, policy/process changes are being implemented accurately and escalations are addressedManage all administrative aspects of leave and workers’ compensation claims to include providing necessary leave policy paperwork to team members, completing workers’ compensation documentation (C11/C240), OSHA Annual Reporting requirements and State leave paperwork requirementsMaintain leave status updates in HRIS system, utilize vendor and internal pay reporting to calculate and enter pay for team members on leave, ensuring team members return timely, and working closely with the People & Culture and Payroll teams to ensure that pay is accurate and correct.Partner with leave administrators to maintain appropriate contact with all team members on leave and return to workManage STD/LTD programs and vendor relationships. Ensures that STD claims are coordinated with FMLA or general medical cases. Assist with implementing new processes and updating policies to align with organizational growthDraft leave communications including notices of new State/Federal leave law changesManage Benefits Department email inbox and respond to employee inquiries in a timely and thorough mannerHelp train, develop, and support Benefit GeneralistAd-hoc projects as assigned