PLEASE SUBMIT RESUME
Customer Service Professional for an Interior Design Center. Specializing in custom window treatments (Blinds, Shades, Drapes, Shutters, & Upholstery)
WORKING CONDITIONS
Work is done in a climate-controlled, retail work setting.
Work Schedule; Monday-Friday
PURPOSE:
The purpose of this position is to ensure that all customers feel welcomed and comfortable when they connect with Voila Interior & Design.
ESSENTIAL RESPONSIBILITIES:
Quality;
Answering a multi-line phone system and take messages in a professional and timely manner.
Listen attentively to customer concerns.
Service;
Capture customer contact information and entering it into the database for new customer calling or visiting the store.
Provide product and service information and serve as a liaison to staff.
Schedule installers and coordinate product installation.
Maintain a schedule for each installer salesperson and provide logistics support for staff.
Productivity
Provide secretarial support. Handling filing, scanning, faxing and general correspondence.
Receptionist Characteristics, Skills, Talents, Education, Knowledge
Characteristics
1. Integrity - Honest / trustworthy / strong work ethic
2. Outgoing
3. Personable with all types of people
4. Professional appearance
5. Positive attitude towards job, products and company
Skills
1. Strong communication skills: verbal and written (in person/phone)
2. Excellent phone skills
3. Customer Service skills / listening skills / problem solving skills
4. Organizational skills
4. Business skills
5. Time management skills
6. Multi-tasking ability
7. Computer skills (word processing/database/spreadsheet/contact management)
Talents
1. Self-reliant - (Ability to set and accomplish goals without close supervision)
2. Self-motivated and Goal oriented
3. Reliable
4. Attention to detail
5. Customer orientated- (Ability to understand customer's needs and wants quickly)
6. Flexible
7. Quick learner - (Ability to learn and absorb information quickly)
Education
Qualified Applicants must have a minimum of a high school diploma or equivalent. Experience in a retail-type environment preferred.
Knowledge
Knowledge of a customer service or retail work environment preferred. computer knowledge
Job Type: Full-time
Salary: $700.00 - $850.00 per week Based on qualifications.
Benefits:
Paid Sick Days
Paid Holidays