Major International Bank,based in NYC -seeks 1 consultant for the Customer Services Team – Banking Department
Consultant 1
Duration: 3 months
Bill rate: $35-$40 per hour + 1-1/2 OT
Job Description
Assist customers with routine account related requests such as: opening, modifying and closing accounts/debit cards, funds transfers, stop payments, inquiries about bank deposit products and service charges, review of accounts transactions, processing of special depository products and others
Collect customer’s identification documents in accordance with the bank’s KYC policy
Maintain and enhance good customer relationships by providing high quality banking services to customers in a friendly and courteous manner
Cross-sell bank products and services based on customer needs in accordance with the Bank’s policies and procedures
Research and resolve customer problems, acts as customer liaison between other bank departments when necessary
Maintain the bank’s files for customer safekeeping receipts, loan and trust collateral receipts, commercial resolutions, powers of attorney, and miscellaneous deposit documentation
Research customer questions regarding electronic funds transfers and initiate “Reg E” disputes when appropriate, including the completion of all necessary documents and affidavits
Handle daily operation of special depository products like CDARS, ICS, School District Deposit, and other structural deposit services
Conduct internal account reconciliation
Understand and support compliance with all applicable regulatory guidelines such as Bank Secrecy Act, Anti-Money Laundering, and Consumer Compliance etc.
Assist with sending and processing RFI
Escalate compliance related red flags or suspicious activities to BSA officers
Adhere to all department and banking policies and procedures to ensure all business conducted are strictly complying with relevant regulations and rules
Requirement
Bachelor’s Degree, Business Major, Master Degree is preferred
Strong communication skills; Multi-tasking skills
Ability to present a professional image at all times
Bilingual (ability to read, speak and write Chinese)
Adequate knowledge of banking products and services
In-depth knowledge of banking operational procedure to perform duties accurately and efficiently