Job Description:
We're seeking a friendly and professional Customer Service Representative to join our growing team. The ideal candidate will have excellent communication skills and a passion for helping customers.
Responsibilities:
-Answer customer inquiries via phone, email, and chat
-Resolve customer complaints and issues
-Process orders, refunds, and exchanges
-Maintain/Update customer records
-Collaborate with other departments to ensure customer satisfaction
Qualifications:
-High school diploma or equivalent; further education or certification in Customer Service is a plus.
-Proven customer support experience, ideally in the solar energy sector or a related field.
-Strong communication skills, both written and verbal.
-Ability to understand and explain technical products and services.
-Excellent organizational and multitasking skills.
-A team player with a high level of dedication.
-Comfortable working in a fast-paced environment.
-Familiarity with CRM systems and practices.