We’re looking for a Customer Service Representative who is a team player with a profound interest in building successful relationships with our customers. The main objective of this role is to maximize customer satisfaction and experience.
A successful candidate will:
Possess exceptional organizational and time management skills
Have experience working successfully in a fast-paced environment
Have experience in the E-commerce industry
Be proactive, solution and detail oriented
Have excellent attendance record
Responsibilities include:
Maintain customer satisfaction
Answer high volume incoming customer phone calls and web chats
Assist customers with order processing
Address email correspondence and online chat from customers within expected time frame
Maintain high level of quality and productivity