Triple H Insulation is a trusted name in home energy efficiency, dedicated to delivering exceptional service and quality solutions to our clients. We believe our team is our greatest asset and are committed to creating an environment where employees can thrive, grow professionally, and contribute to meaningful work.
Position Summary
We are seeking an outgoing,friendly, articulate, and dependable individual to join our team as an Appointment Center Representative. In this role, you will interact with qualified prospects—no cold calling required—to schedule appointments for our sales team. Your role is essential in connecting interested customers with our solutions and delivering an exceptional customer experience from the very first interaction.
What We Offer
A respectful and supportive company culture
Industry-leading tools and comprehensive training
Opportunities for career advancement
Competitive benefits package, including:
401(k)
Health, dental, and vision insurance
Aflac supplemental insurance
Base hourly pay plus appointment-based incentives
Full-time, in-person schedule. M-F 8:30am to 5pm
Key Responsibilities
Make 150-200 daily outbound/inbound communication to prospective customers using phone, text, and email via our Speed-to-Lead system
Schedule appointments and maintain full calendars for our sales representatives
Ensure accuracy in customer data entry and record-keeping in our CRM
Deliver high-quality customer service and provide an exceptional experience at every touchpoint
Communicate with potential clients to set appointments
Qualifications & Skills
Minimum 5 years of experience in outbound call center, inside sales, or a similar customer-facing role (preferred)
Strong communication skills – both verbal and written
Experience with Salesforce or other CRM is preferred but not necessary
Excellent organizational and multitasking abilities
High level of professionalism and reliability
Strong interpersonal and active listening skills
Proven ability to meet and exceed performance targets
Highly receptive to feedback and direction
Quick to learn and adapt
Additional Details
Work Setting: In-person at our Saint James, NY office
Education Requirement: High school diploma or equivalent
Experience Level: Mid-level (5+ years preferred)
Work Hours: Full-time, 40 hours per week
Start Date: As soon as possible
Supplemental Pay: Incentive available based on appointments set
Join a team where your efforts are valued and success is within reach. Apply today to become part of the Triple H Insulation family.
Benefits:
401(k)
Dental insurance
Health insurance
Vision insurance
Shift: 8 hour shift
Supplemental Pay:
Commission pay
Ability to Commute:
Work Location: In person