The job requires as follows,
Pick up phone calls, create tickets
Follow up with customers
Assign tickets, follow up with technicians about their tickets
Monthly\quaterly customer device's review
Monthly review device match across different software
Monthly active users review by customer
Set up new computers
ship and recieve old\new computers
Assigning license to users in Office 365\Pax8
Be on top of having all info updated for each customer.
some phone calls to internet providers to check up on a internet connection
any phone calls needed to help the techs or manager
keeping track on hourly rates being billed
or any help techs or manager will need.
Knowing how to check the insides of a computer is a plus.
Must be very organized
Thank You.