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Job TitlePC TechnicianLocation(s)South Canal Street, Greene, New York 13778Requisition NumberRCH-7516Full-time/Part-timeFull-timeJob DescriptionJob Title PC Technician - TempAbout our company:The Raymond Corporation is a division of the Toyota Industries Corporation. We empower you to do great work in a company with 100 years of success, innovation and growth. Our Associates are the foundation of our continued success. If you're innovative and enjoy the thrill of making things happen - share our vision and grow with us.About the position:We're looking for a PC Technician (temp) to supports the IT Help Desk by investigating and resolving complex computer software and hardware issues for Raymond's internal PC users. You will:
- Provides Personal Computer (PC) technical support and answers Help Desk phones.
- Answers questions by applying knowledge of computer software, hardware and procedures.
- Have an in-depth understanding of and applies the fundamental concepts, practices and procedures within the field.
- Have an extensive knowledge of computer and peripheral equipment, network and PC operating systems
- Follows procedures, policies, and guidelines for most decisions.
- Required to bring questions/concerns to attention of supervisor and modify procedures as directed.
- Responds, troubleshoots and resolves complex PC issues in a timely manner.
- Completes a detailed description of each resolution for co-workers to reference when similar problems arise.
- Performs software and hardware upgrades as requested.
- Configures new PCs with the appropriate software.
- Provides the user with orientation when the PC is delivered.
- Trains and provides guidance to end-users on network/systems capabilities.
- Tests, monitors and repairs equipment as required.
- Provides input on new equipment requirements.
- Maintains contact with outside organizations regarding the maintenance and service of PC and related equipment.
- Maintains inventory of spare parts/units/software.
- Remains current with industry standards through internal and external training programs.
- An Associate's Degree or a related certification is preferred.
- Two or more years of network/systems related experience is required.
- Customer Service focus in a corporate environmentExperience with Active Directory and providing Remote
- An Associate's Degree or a related certification is preferred.
- Two or more years of network/systems related experience is required.