Customer Contact Center Representative

Job Purpose

National Grids Customer Contact Center Representative position is an entry level, union-represented role that offers qualified candidates an opportunity to join a challenging, fast pace environment. Position is responsible for completing the detailed transactions and extensive research, analysis and problem-solving necessary to facilitate a timely and satisfactory response to customer issues and concerns. Due to the essential nature of the services we provide our customers, National Grids Contact Centers hours of operation are 24/7 and accepted applicants will be assigned to work a as needed by the business to support our customer centric objectives.