Quality - Serves as the AS9100 Quality Management Representative (QMR). Has unrestricted access to top management and is responsible for the oversight of the Quality Management System (QMS). Acts as a liaison with external parties to resolve quality management issues. The QMR is the point of contact for audits by certification bodies. Ensure that the product or service an organization provides is fit for purpose, is consistent and meets both external and internal requirements. This includes legal compliance and customer expectations. Coordinates the activities required to meet quality standards. Monitor and advise on the performance of the quality management system, produce data and report on performance, measuring against set standards. Liaise with other managers and staff throughout the organization to ensure that the quality system is functioning properly. Where appropriate, the quality manager advises on changes and their implementation and provides training, tools and techniques to enable others to achieve quality.
IT - Ensure smooth and secure operations of all technology functions and equipment, including company computer systems, Internet operations, mobile communications and more. Utilizes suppliers for technical aspects of network as a primary resource. Maintains a secure network and implementation of cyber security systems.
Devising and establishing a company's quality procedures, standards and specifications.
Reviewing customer requirements as needed and ensuring that they are met.
Setting standards for quality inspectors.
Defining quality procedures in conjunction with operating staff.
Setting up and maintaining controls and documentation procedures.
Monitoring performance by gathering relevant data and producing statistical reports.
Maintains specific parts as defined in the documented quality system including nonconforming products, corrective actions, document control, and internal audits.
Resolves quality issues with customers and suppliers as needed.
Troubleshoots all computer and phone issues utilzing outside resources as needed.
Sets up and maintains network computers and peripherals
Assures ongoing data backups are in place.
Maintains software by installing and implementing updates as needed.