Help Desk Analyst I

Description We are offering a part-time contract to hire employment opportunity for a Help Desk Analyst I in Albany, New York. In this role, you will be expected to provide key technical support, manage software updates, and assist in maintaining our technology infrastructure. This position is within the IT industry and requires a broad understanding of various systems and hardware including Cisco and Citrix Technologies, Mac computers, Microsoft products, and Active Directory.Responsibilities: Provide guidance on the purchase of equipment based on current technology, best practices, and pricing. Perform regular back-ups of software and hardware, including internet-based phone systems and accounting software. Ensure compliance with all software updates and licensing for servers, users, and equipment. Manage the organization's internet connection, wireless routers, and switch cascade. Set up new equipment with prescribed software, protection, access modes, and new-user accounts. Assist with major updates to the organization's website, mobile app, and technology infrastructure. Troubleshoot issues with the internet-based phone system and desktop computer, laptop, printer, and internet connection. Handle website password verification and activation. Oversee the ordering, tracking, and inventory of equipment, including cellular phones and tablets, as well as license agreements. Attend local and remote meetings, coordinating and operating meeting equipment and systems. Process and manage various payroll deductions and files.Requirements Possess a minimum of one year of experience as a Help Desk Analyst or similar role Proficient in Cisco and Citrix technologies Strong knowledge and experience in using Microsoft and Active Directory Experience with Mac Computers and Apple Devices is necessary Proven skills in Computer Hardware and Configuration Management Familiarity with deployment processes is required Excellent problem-solving abilities and customer service skills Strong communication and interpersonal skills Ability to work well in a team and independently Bachelor's degree in Information Technology, Computer Science or related field is preferred Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .