Health Advocates Network is currently seeking a Call center Admin Assistant to work at a facility in Albany, New York. These are registry positions with our company.Pay Rate: $19.50 / hourShift details:
M-F 9am-5pm
Duties include:
Answering telephone inquiries from healthcare providers, members caregivers and advocacy groups related to prior approval of medical services such as durable medical equipment, medical supplies, hearing aids, private duty nursing and out of state inquiries involving nursing home placement and other out of state procedures.
Escalating complex inquires that cannot be answered with available information to appropriate staff
Guiding and educating providers, as well as members, on where to locate pertinent policy information
Assisting providers to troubleshoot our prior approval system(s)
Performing data entry into excel spreadsheets and other tracking tools
Monitoring incoming emails and/or faxes from a shared mailbox and forward to the appropriate staff.
Sending faxes through e-mail supported fax mailbox
Distributing fair hearing request and decisions to appropriate staff
Processing change request forms according to defined procedure
Supporting claims processing when other duties are finished
Maintaining a positive and professional demeanor always
All other activities as may be deemed necessary
Additional Skill Level, Experience or Other Requirements:
High School Graduate or Equivalent
Experience with Microsoft Word and with Basic Excel functions
Proficient in the use of standard office technology, to include fax machines, document scanners and copiers
Ability to be flexible, innovative, and work in a team environment
If interested, please apply through this job post. You may fax a copy of your most recent resume to 877-858-623. If you have any questions, please feel free to call at (800) 928-5561 and ask to speak with Alondra (Monday-Friday 8:30 AM-5:00 PM PST).#ZipRecruitHealth Advocates Network, Inc. is an equal opportunity employer. All qualified applicants shall receive consideration for employment without regard to any legally protected basis under applicable federal, state or local law, except where a bona fide occupational qualification applies. EOE including Veterans/Disability