Front of the House Supervisor

 Ensure the guest experience meets or exceeds all the Auberge / Forbes quality and service standards from Check-in to Check-out. This includes but is not limited to;Supervise all necessary documents that have been prepared by the agents, such as registration cards, guest folio accounts as well as any other item that may support efficient and timely check-in/out processes.Ensuring that the team is updating any guest information and preferences.Audit the check out process for the front desk and check in/check out process for the greeters.Making sure of the prompt and tactful response to any guest complaint that may arise.Ensuring to teach the team the correct billing revision according to Front Desk policies and procedures.Supervise the constant training for the front desk agents, greeters, kids club and water sports team making sure they understand tasks, SOS, SOPs and StandardsMaking sure that any irregularities and discrepancies are recorded and brought to the attention of the MOD and/or General Manager.Processing and auditing guest check-outs and giving guests a fond farewell. Making constant audits to ensure Forbes and Auberge Standards, policies and procedures in the department are properly understood and followed through.Supervise and maintain a very high standard of personal hygiene, behavior and grooming standards of the team.Cooperate and coordinate teamwork with other departments.Act as an ambassador of the hotel by providing Guests any reservation, information, amenities, area attractions, spa, and dining booking, as needed.Own any incidents that arise with guests by addressing and following up on them until guest is recovered and action plan is put in place Organize and maintain the Reception counter, ensuring that all materials and supplies are readily available and accessible to expedite smooth departmental out procedures.Is familiar with all Etereo & Kanai Complex facilities so as to be able to address, assist and actively sell services to guests.Must share clear expectations to the team The Front of the House Supervisor has to be able to identify improvement points and work in action plans with the Front of the House Manager.Must maintain excellent relationships within the Guest Service Department and must familiarize oneself with the operations and priorities of all other hotel operating departments.Perform other duties as directed, developed or assigned.