Front Desk Agent

We are seeking an enthusiastic and customer-focused Front Desk Agent to join our team in Mexico City, Mexico. As the first point of contact for our guests, you will play a crucial role in creating exceptional experiences and ensuring smooth operations at our hotel's front desk.Greet and welcome guests, providing a warm and professional first impressionPerform efficient check-in and check-out procedures, including room assignments and key card issuanceHandle guest inquiries, requests, and complaints promptly and courteouslyProcess payments accurately, including cash, credit cards, and other forms of paymentUpsell hotel services and amenities to maximize revenue and enhance guest experiencesMaintain accurate guest records and reservations using the hotel's property management systemCollaborate with other departments to ensure guest needs are met and issues are resolvedProvide information about hotel facilities, local attractions, and transportation optionsAssist with concierge services, such as making restaurant reservations or arranging transportationEnsure the front desk area is clean, organized, and well-stocked with necessary suppliesAdhere to all hotel policies, procedures, and safety guidelinesParticipate in ongoing training and development programs to enhance job skills and knowledge