Ensure the proper and timely billing of freight, while providing an exceptional customer service within the Customs Brokerage departmentKEY RESPONSIBILITIES:    Ensure smooth and timely customs process flow.
    Ensure accurate and timely client billing.
    Understand all the elements of the import and export customs DLSOP (Desk Level Standard Operating Procedure) and correctly interpret this information to fulfill our customers’ instructions and expectations.
    Ensure accurate and timely data entry into our operating system.
    Track and trace Customs files.
    Verify documents received for Import and Export customs purposes are compliant and correct.
    Ensure compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
    Understand department process flow, constantly looking for areas of improved efficiency.
    Overseas communications, timely responses to emails and requests (internal and external)
    Escalation of problems to Management when necessary 
    Meets company standards of 52 hours training per year per employee.
    Attend training classes when required.
    Complete mandatory training when required.
    Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. 
    Adhere to the company’s 10 cultural attributes:  Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary