NORC is seeking individuals to work as Customer Service Representatives (Bilingual also available) on important studies to obtain information on issues such as cost and access to health care and the impact of higher education on the labor force. Customer Service Representatives, internally known as Phone Interviewers, play a significant role in collecting the data that drives our research. They are primarily responsible for screening and interviewing respondents over the phone to collect survey data. No sales or quotas!
The ideal Customer Service Representative:
-has good communication skills and basic computer knowledge,
-enjoys speaking with people from diverse backgrounds and professions,
-is looking for a part-time flexible working schedule, and
-is available to work weeknights and weekends.
Responsibilities:
-Gain the cooperation of respondents over the phone in order to complete a survey by being persuasive and appropriately assertive.
-Administer survey using a pre-written script.
-Record survey answers verbatim.
-Maintain neutral and objective communication with respondents.
The pay for this position will be $20.33 - $20.83 per hour.
Why Work With Us?!
-403(b) Retirement Plan
-Paid sick leave
-Paid holidays
-Paid orientation and training
-Free counseling and referrals through NORC’s Employee Assistance Program (EAP)
-Discount programs – like travel and electronics
NORC requires candidates to apply through our dedicated career site: NorcJobs.org
Direct link to Albuquerque opportunities: https://careers.norc.org/en-us/search/?search-keyword=&location=Albuquerque+NM&category=Call+Center&job-mail-subscribe-email=&g-recaptcha-response=&job-mail-subscribe-privacy=agree
To learn more about this role, visit: https://www.norc.org/about/careers/telephone-interviewers.html
If you’re not interested in the Customer Service role, join our talent network to stay connect and in the loop with future opportunities by joining our Talent Community: https://careers.norc.org/cw/en-us/job/493865/expression-of-interest