As the Leasing Consultant , you have the opportunity to play a pivotal role in shaping our residents' experience by guiding them through the leasing and renting process with professionalism and enthusiasm. You'll be at the forefront of creating and maintaining a welcoming environment, showcasing our community’ s unique features, and helping prospective residents find their next apartment home. Why work for Mission Rock? At Mission Rock Residential , we aim to provide the highest quality of service to our residents, clients, and each other by demonstrating our I ARRIVE values: integrity, accountability, respect, relationships, inclusivity, vision , and empathy . Our commitment to fostering an equitable and inclusive workplace drives innovation, strengthens our team , and reflects the vibrant community we serve. We prioritize these values in multiple ways—including team member training , support, and career pathing—and believe that, by doing so, we can have a positive impact on our resident and team member experience. Are you ready to make an impact ? The d ay-to- d ay : Leasing Consultants are people-centric individuals passionate about customer service. Mission Rock's customer service expectations center around connecting with our customers . Leasing Consultants may work with any of the following:
Provide exceptional service to current residents related to their overall renting experience, including leases, maintenance, engagement, and questions
Maintain meaningful and effective communication (emails, phone calls, social media, and in-person conversations) that adhere to Mission Rock’s expectations
Lease and pre-lease apartment homes, including understanding lease requirements and meeting compliance expectations
Provide tours of the community in diverse weather conditions
Ensure the quality of the community and apartment homes is ready to showcase daily
Preserve pride within your work environment, maintaining a neat office/clubhouse, vacuuming, cleaning windows, helping out around the community, etc.
Assist and engage with retention, resident parties, and renewals
Collaborate with fellow team members
What y ou b ring :
Strong customer service and communication skills, with a willingness to go the extra mile, aimed to develop a strong rapport with residents and team members
Strong organizational and time-management skills
Enthusiasm to empathize, collaborate, and engage with others
Desire to improve the lives of those around you
1-2 years of customer service or sales experience
Adherence to Fair Housing best practices
Basic computer skills, including familiarity with Microsoft Suite
Aptitude to being solution-oriented
Property Management skills/experience preferred
High School diploma or equivalent
Willingness to work three weekends per month
Application deadline - 12/28/24 If the position is not filled by then, we may consider applications received after this deadline.