Albuquerque, NM, USA | Full Time Job Title: I T Support Specialist Location: Kirtland AFB - Albuquerque, New Mexico Canvas is seeking an IT Support Support Specialist in the Joint Navigation Warfare Center (JNWC) you will help empower the Department of Defense's navigation warfare (NAVWAR) mission ensuring positioning, navigation and timing superiority. You will serve a s a member of a team providing combatant commanders and joint force commanders with subject matter expertise on planning and conducting NAVWAR by providing knowledge of friendly and enemy NAVWAR order of battle and PNT-related successes and threats. You will support the Government with the integration, at the theater strategic level, of C4, cyber, and cyberspace operations into JNWC's strategic and operational objectives. Duties:
You will provide technical support for end user devices hardware (laptops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), network infrastructure (routers, switches, etc.), Voice over Internet Protocol (VoIP), audiovisual display systems, duress alarms, analog and wireless technologies
Schedules and coordinates customer desk‐side support for the installation of new software or to performance hardware or software break/fix activities
Sets‐up and configures new end-user equipment including laptops, mobiles devices, printers, copiers, VTC units, VoIP phones and other peripherals
Investigates and resolves all connectivity issues related to end‐user, site infrastructure and IT equipment
Actively participates in construction project planning, providing detailed requirements for facility IT specifications
Responsible for the on‐site coordination of break/fix installations with hardware maintenance providers, providing after hours support when required
Executes and maintains IT infrastructure inventory information, completing regularly scheduled inventories of all IT cabinets and IT cabinet equipment, updating pictures, drawings and asset information
Recommends customer service and IT process support enhancements by researching and recommending new technologies and processes .
Requirements:
5 Yrs. Relevant experience.
TS/SCI level active clearance.
BA/BS technical degree in computer science, information technology or a related field.
Information Assurance Level Technician experience in a large gov consulting environment. (desired)
IAT Level II Certifications: CompTIA CySA+/CompTIA Security+/EC-Council CND. (desired)
Security Clearance: Secret clearance with the ability to obtain a TS/SCI clearance
About Us
Founded in 2007, Canvas connects a passion for going beyond the expected with the knowledge and expertise to deliver what our clients need now and in the future. Canvas has been recognized as a Great Place to Work Certified ™, Fortune Best Small Workplace ™, Fortune Best Workplace for Millennials ™ (2022), Best Place for Working Parents (2022 & 2023), HIRE Vets Gold Medallion Awardee (2021 & 2022), Best Places to Work Awardee, 2019 Government Contracting - Technology Business of the Year, and Woman-Owned Small Business of the Year (2018) by the Huntsville/Madison Chamber of Commerce.
Benefits of Working with Canvas
To reflect our company culture, Canvas offers an exciting array of benefits that makes up our employees' total rewards package. Those benefits may include:
Competitive Wages
Medical, Rx, Dental & Vision Insurance
Generous company-funded Basic Life Insurance
Company-funded Short-Term & Long-Term Disability
11 Paid Federal Holidays
Generous Paid Time Off (PTO)
Dependent Care and Medical Flexible Spending Accounts
401(k) retirement plan with company match and 100% immediate vesting
Tuition Reimbursement for ongoing training, continuing education, or advanced degree programs
Robust Employee Assistance Program
Employee Referral Bonus Program
Corporate Sponsored Events & Community Outreach
Spot Awards for exemplary individual performance
Discretionary performance-based bonuses
And many more!
Final compensation for this position is determined by a variety of factors, such as a candidate's relevant work experience, skills, certifications, and geographic location.
Canvas is an Equal Opportunity Employer
Canvas is an equal opportunity employer and a VEVRAA federal contractor who affords equal employment opportunity to protected veterans and people with disabilities.
Canvas has equal employment opportunities that are based upon a candidate's qualifications and capabilities to perform the essential functions of a particular job and are free from discrimination based on race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, protected veteran status, genetic information, or any other characteristic protected by law. For our complete EEO/AA and Pay Transparency statement, please visit our Careers page. U.S. citizenship is required for most positions.
Canvas is committed to expanding access to employment for people with disabilities and disabled veterans. If you are a qualified individual with a disability or a disabled veteran, and your disability prevents you from applying, please advise what reasonable accommodation Canvas can provide to assist you in applying for one of our open positions. You may contact us by sending an email to talent@canvas-inc.com (teamtalent@canvas-inc.com) .
Reasonable accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for reasonable accommodation for applying for a specific posted position will be responded to. Requests will be kept confidential and shared strictly on a need-to-know basis. Please be aware, scammers may try to impersonate our company by reaching out regarding job opportunities. We will never ask you for bank account information, checks, or other sensitive information as part of our hiring process. If you're unsure, please email talent@canvas-inc.com (teamtalent@canvas-inc.com) with questions.
For further information on Canvas including more information on employee benefits and our company culture, visit our website.
If an offer of employment is extended, applicant must have the ability to pass a background check. Offer of Employment is contingent upon the results.