Job Details

ID #46109360
Estado New Mexico
Ciudad Albuquerque
Tipo de trabajo Permanent
Salario USD $24 - $28 24 - 28
Fuente Innovatio Tech Corporation
Showed 2022-09-30
Fecha 2022-09-28
Fecha tope 2022-11-26
Categoría Etcétera
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Desktop Support Technician

New Mexico, Albuquerque, 87109 Albuquerque USA

Vacancy caducado!

We have two openings - one more junior and one more senior.JOB FUNCTIONS

  • Moderate skill level in troubleshooting of IT hardware within the site
  • Tier 1 to 3 skill level in troubleshooting of software used within the site
  • Strong experience required to support VPN, MFA, O365, Active Directory
  • Compliance to all required security, patching and antivirus updates
JOB RESPONSIBILITIES
  • Must be able to troubleshoot moderately complex IT issues with PCs, laptops, monitors, keyboards, mice, phones, printers
  • Must be able to provide hands and feet support for other service lines and provide technical information back to network, server and voice teams (such as ping, tracert, cable tracing, device status)
  • Must be able to image PCs using SCCM tool
  • Must be able to troubleshoot basic to moderately complex software issues within the site
  • Must have an understanding of how to use and troubleshoot Office 365, ServiceNow, SCCM, Active Directory, Windows 10
  • Must respond to and complete IT help tickets in a timely manner and escalate more complex issues to Sr Associate, Tech Lead or Supervisor
  • Must be able to follow documented processes and procedures, but make suggestions for improvement if better ideas come to mind
  • Must complete site health checks as required
  • Must keep the EUS SharePoint site & other documentation updated
  • After hours/weekend/holiday support will be required for oncall rotation, change request support and project request support
  • Physical movement of PCs, monitors, phones will be required, as will receiving and racking network, server and voice devices
  • Must occasionally escort vendors or facilities into IT-only rooms
JOB REQUIREMENTS
  • 2 to 5 years of related experience at minimum
Knowledge, Skills and Abilities:
  • Must possess excellent customer service skills
  • Must possess good communication skills – speak and write articulately
  • Must be professional in the event of an executive or client visit
Job Type: Full-timeSalary: $24.00 - $28.00 per hourBenefits:
  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Paid time off
  • Vision insurance
Schedule:
  • Monday to Friday
Education:
  • High school or equivalent (Preferred)
Experience:
  • VPN: 2 years (Required)
  • Windows/0365/Active Directory: 2 years (Required)
  • SCCM imaging: 2 years (Required)
Work Location: One location

Vacancy caducado!

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