DescriptionLeidos is seeking full-time and part-time Bilingual Customer Service Representatives at our FHA Resource Centers in Albuquerque, NM.Our Leidos Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their Mission to create strong, sustainable, inclusive communities and quality affordable homes for all.As a Customer Service Representative, you will assist renters, homebuyers, and homeowners regarding their housing requests. This is a great opportunity to gain knowledge of HUD rental assistance programs and to learn about FHA Housing Administration (FHA) mortgage programs through ongoing training while delivering excellent customer service to connect others with program resources.What’s in it for you?
Monday - Friday schedule with no weekend work
Access to benefits on day one including medical and dental insurance, 401K, Life, AD&D, Voluntary Disability plans
Immediate and ongoing training to support your success
Discounted Leidos stock purchase and other Employee Discounts
Company-wide career mobility
Company-sponsored Public Trust eligibility upon hire
Eligibility for a $3,000 referral bonus
Voluntary overtime may be available based on business needs
Paid Time Off (PTO) accrued based on Leidos policy, up to 15 days a year
11 paid holidays per year
Customer Service Representative Opportunities available:
Full-time (30 - 40 hours a week)
9:35 am – 6:05 pm MT in Albuquerque, NM (subject to change based on customer needs)
Opportunities for split shifts, upon approval of the manager
As a Customer Service Representative, you will:
Reply to calls and emails from the public on housing and FHA mortgages
Utilize knowledge base and follow Standard Operating Procedures (SOPs) to answer customer requests
Deliver excellent customer service in a high-volume call center, including responding to customer complaints
Document customer email and phone communications within an internal database.
To be a successful Customer Service Representative , you will possess:
The capability to navigate multiple computer systems and applications, and utilize search tools to provide information to our clients
Excellent time management skills and dependability
Experience with MS Office (Outlook, Word, Teams)
Strong written and verbal communication skills including telephone etiquette
Keyboarding proficiency of at least 40 words per minute
Required Qualifications:
High School diploma or General Educational Development (GED) certificate
Minimum of 2 years of contact center experience or telephone customer service experience.
Ability to successfully obtain a Public Trust Security clearance, which includes a credit check and background investigation
Bilingual (English & Spanish) verbal and written
Preferred Qualifications:
Call Center (Omnichannel) background
Experience in rental property management or mortgage servicing, including handling complaints
Leidos is a global leader providing solutions to make the world safer, healthier, and more efficient through technology, engineering, and science. Our company believes in engaging, developing, and empowering our diverse and valued people to foster a culture of creativity and growth.The pay for this position is $18.00 per hour. This position is covered under the Service Contract Act and is subject to minimum wage demands as well as the minimum Health and Welfare benefits. Leidos ensures that all provisions are met through their wages and benefits.HUDFHAOriginal Posting:March 25, 2025For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.Pay Range:Pay Range -The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.REQNUMBER: R-00155946All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.