Client Aviation DirectorLocation:Teterboro, NJ, USFlexible Work Arrangement: HybridJob Category: Flight ServicesCareer Level: ProfessionalRequisition Id: 3075Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.Position Summaryhe Client Aviation Director manages assigned client relationships, aligns with the overall strategy of Jet Aviation client management, and ensures customer service excellence for our clients. The posted salary ranges will default to that of your regional location and will not include any premiums. The baseline range will be as follows: $135,000 - $160,000.This is a hybrid role, working at least three days weekly, out of one of the locations listed below. Please list your preferred location in your application:
Teterboro, NJ
Burbank, CA
Minimum Requirements
Bachelor's degree
5 years of experience in account management
At least 5 years of experience using Microsoft Office suite
Possess communication skills and at least 5 years of experience communicating to diverse internal and external stakeholders, both verbally and in writing
Capacity to adapt to a challenging and fast-moving environment, with changing priorities and a heavy workload
Main Responsibilities
Interface with management clients to insure pro-active, positive, and consistent communications are maintained
Ensure customer complaints are resolved satisfactorily and in a timely manner coordinating with internal teams as needed
Meet with customers on a routine and scheduled basis to determine client expectations and ensure JAFS management and service representatives are aware of those expectations
Liaise with Sales team and represent all JAFS services; Aircraft Management, Aircraft Partnership, PT Jet Cards, Block Hour Charter, as well as other services offered by all lines of business within Jet Aviation and cross-sell their products and services whenever possible to achieve revenue targets by increase revenue spend per account
Oversee aircraft and client onboarding (and termination) activities, connecting client requirements and Jet Aviation support services
Liaise with clients and support team members to approve and present crew candidates, or supplementary crew according to client specifications and business need
Intervene in and mediate internal conflict among assigned Flight Support Personnel. When necessary, coordinate with relevant departments (Staffing, HR) to coordinate hiring and termination of Flight Support Personnel
Ensure client retention; serving as a Trusted Advisor on all matters related to the customer's operation
Create and support aircraft sell sheets and marketing efforts, if applicable
Review and communicate to clients any relevant data reporting, monthly statements, budgets, and dashboards in conjunction with aircraft team members
Ensure amendments to client agreements (i.e., leases, certificates of insurance, etc.) are presented, approved, and communicated according to internal processes and client requirements
Mitigate and mediate any vendor conflict situations and client collection issues, working to ensure timely resolution and/or payment reconciliations
Ensure accuracy of client data in the fleet lists across software platforms
Manage insurance claims and communicate coverage options
Responsibilities are within the Customer Support/Operations Function as a generalist or in a combination of Disciplines
Desired Characteristics
Bachelor's degree, preferably in aviation related field
Knowledgeable in all aspects of the private aviation sector
Excellent interpersonal and communication skills
Strong project management experience
Knowledge and understanding of aviation industry and commercial awareness of influencing factors and trends impacting the industry
Has a pleasant, friendly, and helpful manner to deliver the best experience to customers and colleagues
Quality driven with a passion for excellence to represent Jet Aviation as a Brand Ambassador
Demonstration and commitment to Jet Aviation values (Trust, Honesty, Alignment, Transparency)
Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Specific vision required for this job include, close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust and focus.Jet Aviation provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.