The Returns Evaluator performs necessary steps to fulfill the customer’s return in accordance with the company’s return and exchange policies. Depending on the item’s condition and reason for return, the item is forwarded to different departments to be resold, returned to vendor, etc.
Essential Responsibilities:
· Reviews customer communications (i.e. RMA letter, C/S notes) to determine customer’s needs.
· Examines returned merchandise to determine condition and checks for accessories.
· Determines the placement of the merchandise (i.e. stock, returned to vendor, used, back to customer)
· Enters return into system.
· Processes refund, credit, restocking fee, etc. based on company policies.
· Creates new order if exchange is requested.
· Repacks merchandise to new condition, if recategorized as new
Additional Responsibilities:
· As assigned by the Supervisor
Specific Knowledge,
Skills, and Abilities:
· Organized and detailed oriented
· Exceptional customer service skills
· Knowledge of computer system (UNIX, web, email, excel)
Preferred Education, Experience and Licenses:
· Previous experience troubleshooting computers and cell phones is preferred but not required
Physical Environment/Occupational Risks:
· Must be able to lift 50lbs independently and up to 80lbs with assistance.
· Must be able to stand for extended periods of time.
Required Schedule: Monday - Thursday, 9am - 6pm AND Friday, 9am-2:30pm
Must Pass a B/G check