EN - Front Office Manager

What you’ll be doing:Oversee all front office and reservation operations, ensuring smooth and efficient service delivery.Lead, train, and inspire the front office and reservation teams to deliver exceptional guest service.Oversee and manage check-in/check-out procedures with a focus on maximizing occupancy and revenue.Handle guest feedback promptly and professionally, turning challenges into opportunities.Collaborate with other hotel departments to enhance the overall guest experience.Maintain and implement both Novotel & Ibis brand standards, ensuring excellence in every interaction.