Job SummaryThe Lead IDCS Systems Engineer will build out, maintain, and enhance the deployment automation for the data center, as well as lead and train Systems Engineers. The Lead IDCS Systems Engineer will support BIOS and firmware, creating Operating System images, and verification of customer equipment. The Lead IDCS Systems Engineer will deliver a stable platform that will be used to analyze, configure, deploy, and validate hardware devices within a defined architecture. The Lead IDCS Systems Engineer will be the point of escalation for hardware and software related issues for the customer, OEMs, and other IDCS team members. The Lead IDCS Systems Engineer will report tothe Manager - IDCS Operations. This position is required to report to the SHI Piscataway NJ office location as determined by SHI management.About UsSince 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
ResponsibilitiesInclude but not limited to:
Maintain and develop internal infrastructure, Cisco ACI network, and automation environment by monitoring systems and checking for error conditions
Write and maintain custom scripts to automate tasks including configuration and hardware verification to increase efficiency and remove human error
Collaborate with the internal Project Management and Quality Control teams to determine integration requirements, expectations, and timelines
Mentor and Train System Engineer team members to utilize industry tested and internally developed tools to configure and validate hardware and software to customer standards
Delegate workloads to Systems Engineers and move action items forward
Provide technical expertise and system capabilities to customers and sales teams through calls and meetings
Install, configure, validate, and troubleshoot data center hardware, software, and systems.
Proactively ensure the highest levels of internal systems availability by monitoring and anticipating workloads and making necessary adjustments to code or network configuration
Provide high level support and insight related to first article builds by vetting the design on paper and in the configuration center
Liaise with external vendors and IT OEM personnel for problem escalation and resolution
Design and implement the automation, information, and operational support systems that contribute to the stability of the platform and the cohesiveness of the output
Troubleshoot error conditions and any issues that are discovered internally and escalate to the Operations Manager if needed
Document procedures so team members can follow steps to complete a task
Quickly and efficiently respond to error messages received, and identify and troubleshoot the hardware and/or software issues
Must be reliable and dependable, see tasks through to completion, and required to give advanced notice when scheduling time off
Required SkillsRequired Skills:
Motivated, disciplined and able to produce quality results under pressure
Strong critical thinking and problem-solving skills and able to master new technologies
Ability to work individually without much direction while also working as part of a team towards a common goal
Ability to recognize knowledge gaps and consult others instead of moving forward without expertise
Ability to multitask while retaining strong attention to detail
Ability to communicate with customers and internal teams at all levels
Excellent written and verbal communication skills, and ability to articulate ideas succinctly
Ability to conceptualize capabilities and document the technical procedures to support incoming builds
Ability to obtain certifications as needed
Leadership ability
Ability to train other team members and delegate tasks
Ability to define, design, build, and maintain systems and solutions leveraging systems and infrastructure
Networking skills, OSI network layers, TCP/IP, DHCP, DNS, Routing
Scripting skills (e.g., Python, shell scripts)
Preferred Skills:
Experience with infrastructure automation tools (xCAT, Ansible, Cobbler, Chef, etc.)
Experience with Python, shell scripts and PERL
Experience working with RESTful APIs
Experience and capable operating in CLI-based environments
Experience with modern data center technologies and concepts
Certifications Required
Obtain or renew certifications in technology related disciplines such as Networking or Server Infrastructure at least once every 1-2 years
Unique Requirements
Extended hours are required to complete some special projects
Position requires the ability to move or lift up to 50lbs
May need to travel locally or nationally to conferences or client meetings (5%)
Additional Info Needed:
Full time
Multiple shifts covering roughly 6 am - 7 pm
Monday-Friday
Additional Information
The estimated annual pay range for this position is $60,000 - $130,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
Refer a friend to this job (https://careers-shi.icims.com/jobs/17197/lead-idcs-systems-engineer/job?mode=apply&apply=yes&iniframe=1&hashed=-336032949)Need help finding the right job?We can recommend jobs specifically for you!Job Locations US-NJ-PiscatawayRequisition ID 2024-17197Approved Min (Total Target Comp) USD $110,000.00/Yr.Approved Max (Total Target Comp) USD $160,000.00/Yr.Compensation Structure Base Plus BonusCategory Information Technology