Description:Responsible for providing advanced level technical support for all Berkshire Grey products that are in production and in commissioning phases. This person provides engineering level resolutions for hardware/software/system issues and is the escalation point into engineering. This position is also the escalation point for frontline technical support engineers, does forensic data analysis, and addresses issues in a defined process to ensure resolutions/solutions can be administered quickly. This position plays a critical role in providing the highest level of technical support to our customers.Skills & Qualifications: BS degree in computer engineering Requires 3+ years of related experience with a Bachelor’s degree; or 1+ years with a Master’s degree with a focus on hardware/software/system solutions. Required: Excellent communication skills verbal and written. Excellent time management and organization skills. Has the ability to remain calm under duress. Strong problem-solving and analytical skills Excellent interpersonal and customer-facing skills, with the ability to competently discuss complex technical issues with deployment, engineering (software/hardware), leadership and customers. Ability to manage multiple high-priority tasks simultaneously. Knowledge and/or working experience with tools such as ELK (Elasticsearch, Logstash, Kibana) Ability to troubleshoot network issues. Linux (Ubuntu) experience at a system admin level ROS – Robotic Operating System experience Ability to troubleshoot AD, LDAP, SSL, Remote Access, VPN, DNS issues. Intuition of Robotics Sensor fault troubleshooting Calibration drift Troubleshoot HMI (Human Machine Interface) issues Process healthAbout Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.Diversity, Equity & Inclusion At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.