Used Car Dealer with 90+ plus vehicles looking for Front Desk Receptionist.
Answer phones, make appointments, follow up with appointments.
Make phone calls, appointments stay on top of leads coming.
Must pass background check.
Bilingual is a plus.
Qualifications
You have excellent communication, interpersonal, and organizational skills
You are reliable and presentable in business attire representing Empire in a professional matter
You understand the importance of listening and being empathetic
You have strong work-ethic with the ability to work in a fast-paced, results-driven environment
You have experience providing outstanding customer service by showcasing expertise, fostering trust, and growing customer satisfaction
You have friendliness, enthusiasm, reliability, with a positive "team-player" attitude
You are an excellent teammate with a collaborative attitude and eagerness to improve
You are open to constructive feedback to improve your performance and development
Flexible with work scheduling and availability to work weekends and holidays
You have strong computer and multi-tasking skill: Dealer Center, Microsoft etc.
You will operate a clean, organized, presentable workplace with a strong attention to details
You are prompt, savvy, and have a responsible, courteous demeanor
You are well spoken with a positive and hardworking personality
You enjoy speaking to people, helping them with patient focus and attention
Responsibilities
You will receive customer calls and establish follows-up with sales appointments
You will make outbound calls following up with customer inquiries
You will respond quickly to internet & phone inquiries by email, phone & text
You will provide customers with exceptional product knowledge and direct them to the appropriate dealership resources
You will provide a friendly and helpful demeanor with the sales team while working on answering customer inquiries on used cars
Work closely with other BDC representatives in a team environment respecting each other
You will provide timely follow ups with customer questions creating a positive customer experience
You will participate in team and process development sessions – keeping positive relationships with teammates, sales teams, and dealership management.