Position Overview: We are seeking a dynamic and experienced E-commerce Account Manager to oversee and enhance our online retail operations. This role involves managing client relationships, optimizing e-commerce strategies, and driving sales growth across various platforms. The ideal candidate will have a strong background in e-commerce management, a keen eye for detail, and exceptional communication skills.
Key Responsibilities:
Client Management: Serve as the primary point of contact for assigned e-commerce accounts.
Build and maintain strong, long-lasting client relationships. Understand client needs and provide tailored solutions to meet their business goals.
E-commerce Strategy: Develop and implement effective e-commerce strategies to drive sales and improve customer experience. Monitor and analyze performance metrics, including sales, traffic, and conversion rates.
Optimize product listings, promotions, and marketing campaigns to maximize ROI.
Project Management: Coordinate with internal teams (marketing, design, logistics) to ensure timely and successful delivery of solutions. Manage and prioritize multiple projects and client requests efficiently.
Oversee the execution of promotional activities and product launches.
Market Analysis: Conduct market research to identify trends, opportunities, and competitive landscape.
Provide insights and recommendations based on data analysis and industry trends.
Reporting and Communication: Prepare and present regular reports on account performance and key metrics.
Communicate effectively with clients and internal teams to address issues and opportunities.
Ensure that all client feedback is addressed promptly and effectively.
Problem Solving: Address and resolve any issues or challenges related to e-commerce operations and client accounts. Implement solutions to improve processes and enhance customer satisfaction.
Qualifications:
Bachelor’s degree in Business, Marketing, E-commerce, or a related field preferred.
5+ years of experience in e-commerce management, account management, or a similar role.
Proven track record of managing client relationships and driving sales growth.
Strong understanding of e-commerce platforms (e.g., Shopify, TikTok, Temu) and digital marketing strategies.
Excellent communication, negotiation, and presentation skills.
Strong analytical and problem-solving abilities.
Ability to work independently and manage multiple priorities in a fast-paced environment.
Preferred Skills:
Proficient in Microsoft Excel
Knowledge of HTML/CSS and basic web development principles.
Familiarity with CRM systems and e-commerce tools.
What We Offer:
Competitive salary and benefits package.
Opportunities for career growth and professional development.
A collaborative and supportive work environment.