Job Overview
We are seeking a dedicated and motivated customer service representative to join our team. The ideal candidate will be responsible for providing exceptional customer support and ensuring a positive experience for our clients. This role requires strong communication skills, the ability to analyze customer needs, and proficiency in data entry and computer systems. If you thrive in a fast-paced environment and enjoy helping others, we want to hear from you.
Job Description:
1. Liaise with Amazon VC Managers: Act as the primary contact for Amazon Vendor Central (VC) managers to address account-related inquiries, resolve issues, and ensure smooth operations.
2. Customer Support: Respond to customer inquiries via email, chat, and phone regarding orders, product details, shipping, and returns.
3. Account Health Maintenance: Monitor and optimize Amazon account performance metrics (e.g., ODR, inventory health) to comply with Amazon’s policies.
4. Reporting & Feedback: Prepare weekly reports on customer issues and collaborate with internal teams (sales, logistics) to improve service quality.
5. Handle inbound and outbound calls to assist customers with inquiries, issues, and requests; provide accurate information regarding products and services while maintaining high standards of customer service.
6. Analyze customer feedback and resolve complaints effectively to enhance client satisfaction; perform data entry tasks to maintain up-to-date records of customer interactions.
Qualifications:
1. Education & Experience
Bachelor’s degree in business, English, or related fields.
2+ years of experience in Amazon Vendor Central/Seller Central support or e-commerce customer service.
2. Skills &Abilities
Fluent in English and Chinese (written &verbal).
Strong communication and problem-solving skills; able to handle urgent issues calmly.
Proficient in MS Office, Amazon Vendor Central tools, and basic data analysis.
3. Preferred
Familiarity with CANOPY products (e.g., outdoor equipment, home goods) is preferred.
Proven experience in a call center or customer service environment is preferred.
Customer service certification (e.g., COPC) is a plus.
We Offer:
Competitive salary (starts from $48,000/year) & benefits (401(k), 401(k) matching, Dental insurance, Health insurance, Paid time off, Vision insurance); performance bonuses
Training on Amazon platforms & product knowledge
Opportunities for career growth