We are looking for a highly motivated and customer-focused E-Commerce/ Customer Service Representative to join our team. This role involves managing communications via phone, email, live chat, or in-person, depending on the organization.
Key Responsibilities:
Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner
Resolve product or service issues by clarifying customer complaints and determining the best solutions
Maintain accurate records of customer interactions, transactions, and feedback
Follow up on customer interactions to ensure satisfaction
Escalate unresolved issues to the appropriate departments or supervisors
Stay updated on product knowledge, company policies, and procedures
Process orders, forms, applications, and requests
Handle returns or complaints in a courteous and empathetic way
Identify opportunities to upsell or cross-sell products and services when appropriate
Qualifications:
At least 1 - 3 years' of relevant work experience
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, organize, and prioritize work