We are looking for a friendly, organized, and customer-oriented Front Desk Receptionist to join our salon team @ The Hoboken Man Barbershop. As the first point of contact for our clients, you will play a key role in creating a welcoming atmosphere and ensuring a smooth and efficient salon experience. This role requires excellent communication skills, attention to detail, and a passion for delivering outstanding customer service.
Responsibilities:
Greet Clients: Welcome clients as they arrive, create a positive first impression, and make them feel comfortable.
Appointment Scheduling: Manage appointments by scheduling, confirming, and rescheduling bookings as needed via phone, email, or salon software.
Client Check-In/Check-Out: Handle client check-in and check-out procedures efficiently, processing payments, and providing receipts.
Answer Inquiries: Respond to client inquiries about services, pricing, and products both in person and over the phone.
Product Sales: Upsell salon products and services to clients and answer any questions regarding products.
Maintain Reception Area: Keep the reception area and salon, organized, and stocked with promotional materials, business cards, and product samples.
Administrative Tasks: Assist with filing, updating client records, and other administrative duties as needed.
Assist Staff: Provide support to stylists and salon team members as needed, including communicating client requests or specific needs.
Qualifications:
Prior experience in a receptionist or customer service role (experience in a salon or spa is a plus)
Strong organizational skills and attention to detail
Excellent verbal communication and interpersonal skills
Ability to multitask and handle a fast-paced environment
Familiarity with salon scheduling software (training provided if necessary)
Basic knowledge of salon products and services (preferred)
Schedule:
Flexible hours, including evenings and weekends as required.
Benefits:
Competitive hourly wage, 401K and Healthcare
Discounted salon services and products
Opportunities for professional growth and training
If you are friendly, professional, and enjoy working in a dynamic environment, we encourage you to apply and become a vital part of our salon team!