Job description
Are you a skilled communicator with a passion for helping others? We are seeking a Customer Service Dispatcher to join our team and provide exceptional service to our customers. In this role, you will be responsible for coordinating and scheduling service calls, managing customer inquiries, and ensuring timely resolution of issues.
Responsibilities:
- Answer inbound calls and emails from customers
- Schedule service appointments and dispatch technicians
- Provide information and updates to customers regarding service calls
- Maintain accurate records of customer interactions and transactions
- Collaborate with team members to ensure efficient operations
Requirements:
- Strong communication skills and customer service experience
- Ability to multitask and prioritize in a fast-paced environment
- Excellent problem-solving skills and attention to detail
- Proficiency in using computer systems and software
- Previous experience in a dispatch or customer service role is a plus
- Quick Books Knowledge and Experience is also a plus
If you are a proactive and customer-focused individual looking to make a difference, we want to hear from you. Join our team and help us deliver top-notch service to our valued customers. Apply now!
Job Type: Full-time
Pay: $19.50 - $20.50 per hour
Expected hours: 50 per week
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
10 hour shift
Day shift
Monday to Friday
On call
Experience
Dispatching: 1 year (Preferred)
Ability to Commute
Summit, NJ 07901 (Required)
Ability to Relocate
Summit, NJ 07901: Relocate before starting work (Required)
Work Location: In person