Senior Office Service Manager desired for our 35-year strong, integrity based & growing Plumbing and HVAC service company. (Experienced with trades only considered)
This opportunity boasts a short work week and hours! Making you more money faster and have more time with family and friends!
We are very profitable and looking for only A+ candidates to help us manage our success!
This is NOT a remote job
Candidate will need to have five years or more experience managing a busy Plumbing or HVAC office environment with special expertise in call center and dispatch management. Only leaders with critical thinking skills should apply. Developing new and encouraging existing business with integrity and supporting a positive heartfelt relationship with customers is key in this role. Industry experience with Plumbing Heating and Cooling is a requirement.
Copy and drop this link in browser to see The Good Tidings Way in action: https://youtu.be/65X1LbpWV5M
Visit: www.goodtidingscomfort.com
Compensation – $100 – $136K based on experience, capabilities, and business understanding. Health care, Dental, Vision, Vacation, Paid time off, 401K and Great Coffee!
Available Shifts – 4 or 5 day shift available with one of those days working remotely from home or on the fly.
Responsibilities.
· Manage Techs, Service Coordinators, Customer requests and Outcomes.
· Build rapport our with our new and existing customers
· Use discretion as to which service requests to entertain and when
· Manage scheduling, staffing and customer service challenges
· Utilize scripts and set customer expectations
· Other customer related tasks
Requirements
· Excellent communication skills.
· Patient and able to overcome customer objections
· Great decision-making and judgement.
· Good Keyboarding Skills, 45+ words per minute.
· Tirelessly seeks a win win in every situation
· Extensive experience with Office Service management
· Able to relate to all personalities, instantly like-able.
· Results oriented – goal driven
This opportunity won’t last long
(Experienced with Office Plumbing and /or HVAC a requirement, all contact kept strictly confidential)
Thank you for your time and consideration.
www.goodtidingscomfort.com
Job Type: Full-time
Pay: $100,000.00 - $136,000.00 per year
Benefits:
401(k)
Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off
Professional development assistance
Vision insurance