About Us:
Lasercam, a tool and die shop, is a family-owned business with a history spanning three generations. We pride ourselves on our commitment to quality, precision, and customer satisfaction. Our team of 30 dedicated professionals works collaboratively to deliver high-quality tools and innovative solutions to our clients.
Job Overview:
We are seeking a dedicated and organized individual to join our team as an Account Manager, Order Coordinator, Supply Manager, Shipping Supervisor, and Quoting Specialist. This position is to replace a long-term employee who played a crucial role in our operations for over 30 years. The ideal candidate will be a reliable and detail-oriented professional with strong communication skills, capable of managing multiple responsibilities.
Key Responsibilities:
Account Management: Handle specific house accounts, maintaining strong relationships with our clients to ensure their needs are met.
Order Processing: Write up orders accurately and efficiently, ensuring all details are correct and entered into our system.
Order Tracking: Monitor the progress of orders, ensuring they are processed, manufactured, and delivered on time.
Customer Communication: Serve as the primary point of contact for assigned accounts, providing updates and addressing any inquiries or concerns.
Coordination: Work closely with production and delivery teams to ensure timely and accurate fulfillment of orders.
Quality Assurance: Ensure that all orders meet our high standards before they are shipped to customers.
Supply Management: Order and manage supplies for the shop, ensuring that necessary materials are always in stock and available for production.
Shipping Supervision: Manage the employee responsible for wrapping and shipping all FedEx and UPS packages, ensuring timely and accurate shipments.
Quoting: Prepare and provide accurate quotes for potential and existing clients, ensuring competitive and fair pricing.
Qualifications:
Experience: Minimum of 5 years in a similar role, preferably within a tool and die shop or related industry.
Skills: Strong organizational and multitasking abilities, excellent written and verbal communication skills, proficiency in order management systems, and experience in quoting.
Attributes: Detail-oriented, dependable, proactive, and customer-focused.
Education: Relevant certification or equivalent experience in customer service, account management, supply chain management, or a related field.
Why Join Us?
Family Atmosphere: Join a close-knit team where every member is valued and contributes to our success.
Growth Opportunities: Expand your skills and grow with us as we continue to innovate and serve our clients.
Stability: Be part of a company with a solid reputation and a commitment to long-term success.
Interested candidates should submit their resume and a cover letter detailing their experience and why they would be a good fit for this role