Vacancy caducado!
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If youre passionate about developing your career, while helping others along the way, come join the Broadridge team. Broadridge is growing! We are actively recruiting for an Associate HR Solutions Specialist to join our global HR team.In this role you will respond to associate, manager, HR, and external company questions received through inbound calls or case management system (Tier 1). Answer questions thoroughly and within the designated SLA. Document incoming calls using a case management tool (ServiceNow) to resolve issues within identified service level agreements. Questions include Workday and EeTIME system support, etc as well as general HR questions. Conduct research questions and follow-up via outbound calls or email with the requestor as appropriate. Use SOPs, policy manuals, knowledgebase and other reference materials to assist in answering associate/manager inquiries and resolving issues. Escalate associate inquiries to HR subject matter experts when specific, in-depth functional knowledge is required.Responsibilities:
Complete Human Resources and Payroll related transactions (data entry, online personnel files, etc.) utilizing various systems: Workday, ADP, EeTIME, etc.
Complete Workday data transactions (new hires, terms, promotions, etc) and correct errors to facilitate the processing of HR and payroll data.
Confirm data accuracy and maintain appropriate controls for audit verification. Workflow Management - Moves items from one step to the next. Reviews discrepancies, requests clarification and escalate if necessary. Answer questions about the workflow and the audit trail.
Work on other HR related activities, including but not limited to: on/offboarding; conduct orientations; complete verification of employment for associates from banks, apartment complexes, electronic personnel file maintenance, etc.
Runs standard reports, and ad hoc reports to provide data for a variety of internal reporting requirements and HR projects. Reviews integrity reports and suggest changes as necessary.
Participate in special projects as assigned (system upgrades, testing, NY Wage, etc.).
Ensure continuous improvement within the team structure: Make suggestions to update, simplify and enhance work and assist in the creation of processes, procedures, knowledge bases, and other reference materials. Stay informed and updated about related policy changes and incorporate any changes in process as applicable.
Maintain confidentiality and privacy of any personal or sensitive data.
Perform other duties as assigned.
Qualifications for this role:
Bachelors degree and/or minimum 1-2 years related knowledge of HR policies, processes, and HRIS.
Outstanding customer service and interpersonal skills, including follow-up skills.
Demonstrated ability to work collaboratively in a team structure.
Excellent problem solving/analytical abilities to independently resolve a variety of routine and complex issues.
Excellent organizational skills, ability to multi-task with attention to detail.
Ability to identify, drive, and/or participate in implementing process improvement activities.
Ability to work in a fast-paced and changing environment, where multiple priorities need to be effectively managed, while maintaining composure and flexibility in a structured environment.
Excellent verbal and written communication skills.
Proficient with navigation of various online tools and technology, and use of MS Word & Excel.
High level of discretion with confidential material.
Compensation & Benefits:
Hourly Rate: $26 per hour depending on experience
Bonus Eligibility: Annual bonus
Paid Time off: 15 vacation days, 5 sick days, and 3 personal days per year
Benefits: Medical, dental, life, and vision insurance. 401k w/ match, parental leave, and more. Medical insurance starts immediately upon hire. For more information please visit www.broadridgebenefits.com
#LI-SP1Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, to take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a companyand ultimately a communitythat recognizes and celebrates diversity in all its dimensions.Disability Assistance We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.US applicants: Clickhere (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) to view the "EEO is the Law" poster.If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to BRcareers@broadridge.com .Broadridge Financial Solutions, Inc. (NYSE: BR) , is a global Fintech leader, delivering technology-driven solutions that drive digital transformation for banks, broker-dealers, asset and wealth managers and public companies. At Broadridge, we are committed to making a difference (https://www.broadridge.com/about/sustainability/) . Our unique culture is guided by the Service-Profit Chainthe idea that success is mutual, directly connecting employee engagement, client satisfaction, and the creation of stockholder value. We enable better financial lives by providing the critical infrastructure that powers investing, corporate governance and communications . A certified Great Place to Work, Broadridge is part of the S&P 500 Index, employing over 14,000 associates in 21 countries.Hear from our associates how Broadridge has maintained its culture since the shift to a remote and hybrid working model. LinkedIn (https://www.linkedin.com/company/broadridge-financial-solutions/mycompany/) Facebook Instagram (https://www.instagram.com/accounts/login/?next=/broadridgecareers/) Twitter YouTube (https://www.youtube.com/channel/UCtvrrt99KXBkMsFd7xgpoig) Glassdoor The Muse (https://www.themuse.com/profiles/broadridge) Broadridge is committed to creating an engaging workplace for the most talented associates in our industry. On and off-site working provides flexibility by balancing the needs of our clients, teams, and associates. Our Connected Workplace is grounded in the following concepts: Flexible, Accountable, Connected, and Supported. This approach allows us to achieve business goals while supporting meaningful work-life integration for our associates. Broadridges high-performance teams thrive in a culture based on trust and mutual respect that emphasizes outcomesrather than how, when, and where work is done.We are dedicated to fostering a diverse, equitable, inclusive, and healthy environment. As a leading provider of technology, communications, and data and analytics solutions to businesses around the world, it is critical that we understand, embrace, and operate in a multicultural environment. Every associate has unique strengths, which, when fully appreciated and embraced, allow individuals to perform at their best, leading to our success.Our goal is to ensure our associates at every level of the organization represent the diversity of the clients we serve and the communities in which we work. We pursue both top-down and bottom-up approaches to advancing diversity, equity, and inclusion initiatives and values into our culture. This is reflected in the varying backgrounds of our over 14,000 associates working in 21 countries around the globe.Learn about our DEI Program here (https://www.broadridge.com/about/diversity-equity-inclusion) .We believe that our associates are among our most important assets. Encouraging professional development opportunities is a core part of our culture. Broadridge provides educational opportunities, including formal classes, training programs and events. To enable learning in our Connected Workplace where associates may be working on-site, off-site, or using a hybrid model, Broadridge has redesigned all development programs for 100% virtual delivery. Our associates have access to 8,500+ online courses covering business, leadership, technical, and function-specific topics through our LinkedIn Learning program.