business analyst.
mount laurel , new jersey (remote)
posted august 9, 2024
job detailssummary
$53 - $64 per hour
contract
bachelor degree
category computer and mathematical occupations
reference1061471
job detailsjob summary:Currently the FCRA team reviews every Credit Card and Loan dispute manually; detailed source system information is reviewed to validate the accuracy of the dispute for final response / resolution. The investigation process is time consuming. The purpose of the project is to automate dispute resolution for selected disputes using machine learning / modeling to investigate and resolve simple disputes using documented business rules.location: Mount Laurel, New Jerseyjob type: Contractsalary: $53 - 64 per hourwork hours: 9am to 5pmeducation: Bachelorsresponsibilities:
strong requirements elicitation skills and experience with
Document analysis
Leading Requirements Workshops / Sessions
Focus Groups, Surveys & Questionaires
User Stories & Process Mapping
Interpersonal skills that are adaptable and transferable to
Stakeholder engagement (ability to work with all kinds of stakeholders)
Ability to support, delegate and proxy for the PO in an agile delivery frameworks
Assertiveness and desire to complete BA artifacts
Understanding of Requirements Traceability (e.g Rock Crushing)
Ability to communicate by being able to articulate
What a BA is and the value they bring to an organization
How the BA role evolves throughout the project delivery lifecycle
Verifiable certifications are always a plus (eg CBAP, PMI-PBA, etc.)
Industry Knowledge
"Plan, manage, lead and oversee the end-to-end delivery of requirements throughout the lifecycle of the project in alignment with the business and/or enterprise needs and strategies. Provide leadership and work collaboratively with stakeholders including business, technology and finance partners to support project benefits and changes to business processes, policies and systems across single or multiple Lines of Business (LoB). CUSTOMER Recognizing the importance of our customers - anticipating and meeting their evolving needs, as well as providing the kind of Legendary Customer Service that reflects TD's standards and Guiding Principles. Lead a diverse range of stakeholders; communicates effectively by adapting style and technique to a diverse audience Analyze impacts to customers, stakeholders, employees, process, technology solutions to achieve business results Understand and clarify work packages of each assigned initiative/project inclusive of constraints (time, cost, people resources) and maintain a customer-centric approach Provide recommendations and direction based on the end to end customer experience when making decisions Lead and own the project deliverables related to business requirements to meet the needs of the customer, employee, and business Assess and ensure that customer and employee experience / stakeholder impacts are appropriately managed Engage appropriate stakeholders to identify and manage required outcomes of projects for the business Provide on-going communication to key stakeholders, including the project sponsor, business project owner, project / program / portfolio manager to ensure they are aware of significant changes which impact requirements delivery against the overall project Respond to inquiries and escalate concerns from stakeholders and partners at all levels in the organization Identify and lead problem resolution to ensure customer needs are met Contribute to the application of change management best practices (e.g. stakeholder analysis, gap analysis, change planning, etc.) Collaborate with the project manager and business sponsor to identify and ensure required resources are assigned to the project for successful delivery of requirements Ensure timely notification and escalation of possible issues/problems while assessing options and recommendations for prompt resolutionqualifications:
Experience level: Experienced
Minimum 6 years of experience
Education: Bachelors
skills:
Business Analysis (5 years of experience is preferred)
CBAP (1 year of experience is preferred)
PBA (1 year of experience is preferred)
Automation (5 years of experience is preferred)Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.