The App Systems Analyst Level III is responsible for providing advanced level support for software upgrades, implementations and maintenance as needed. They will demonstrate an aptitude to represent the team as the Subject Matter Expert (SME) on complex projects and initiatives. They must achieve in-depth knowledge of the Epic application and operational workflows, as well as understand the policies, procedures and constraints of the clinical operation supported by the application. This position provides support for the Epic IP Orders Team application.RESPONSIBILITIES Partners with key clinical and operations staff to assist in the development of efficient workflows Lead analysis of workflows, system details and technical issues associated with the Epic Orders Application Scopes multiple major and minor enhancements in accordance with ISS standards and best practices Analyzing new functionality and recommends how it should be used to prioritize and implement requested changes to the system Troubleshooting problems and questions from end users. Provides support of daily and ad-hoc requests. Drives changes and makes recommendations to leadership regarding ISS processes, change management and operational workflows Solving highly complex problems and develops solutions to tasks or projects which may be unique, using judgment and initiative Perform system build and maintenance in the Epic Orders application Involved in multi-team and integrated solution developmentIn addition: Problem solving- Exhibit advanced problem-solving skills including testing, advanced troubleshooting techniques and issue resolution. Serve as an escalation point and subject matter expert in complex problem solving and resolution. Collaborate with analysts as needed. Technical skills- Applies advanced working knowledge of PCs/peripheral devices, servers and networks when troubleshooting application issues encompassing multiple levels of integration. Communication- Exhibit effective written and verbal skills to communicate with peers, all levels of management and customer base in a clear and concise manner. Has the ability to function in a central role during issue escalation and resolution, collaborating with multiple teams as applicable. Facilitates change management through established communication methods. Shares pertinent changes to customers. Responsive to email communication in accordance with organizational email etiquette policy. Implementation- coordinates with software vendors and internal resources to support software implementations, upgrades and optimizations as needed. Actively participates in IT cross-functional projects and initiatives to support the goals of the department. Priorities- Works independently and effectively manages time and multiple priorities and projects. Documentation- Creates and maintains clear, concise documentation related to support tickets, status reports, and basic system related tasks. Support and collaborate with peers to document incidents, break/fix resolutions and audits as needed. Recommends standards for improvement of documentation. Follows AHS policies and procedures for incident management, change control and release management. Customer Support- Interact with customers in a timely manner. Demonstrates the ability to elicit information from the customer needed for troubleshooting and general support. Builds effective, considerate and proficient relationships with customer base. Demonstrates the ability to manage customer expectations to ensure alignment with organizational goals and objectives. Has the ability to recommend application configuration to support the business requirements. Teamwork/Collaboration- Demonstrates self-direction. Works well under pressure. Collaborates with other teams across the department with minimal supervision. Leadership- Participates in mentoring teammates in support of the ISS department practices and procedures. Represents the manager and the team at meetings in accordance with PRIDE values. Drive- Demonstrates self-motivated and independent decision making with minimal supervision. Demonstrates the ability to prioritize tasks and small projects.Education and Training: Bachelor's Degree in Healthcare Administration, Public Health, Healthcare Informatics or related Healthcare field, Mathematics, Computer Science, or equivalent experience Preferred ITIL Foundation certification or obtains after hire Design and configuration experience in Epic Clinical applications preferred Experience building Orders, Order Sets, and Preference lists required EpicCare Inpatient Procedure Orders certification required Epic Bugsy Certification preferredExperience: Minimum 3 years in information technology or applicable area of healthcare Experience with EMR build and configuration Demonstrated comprehensive knowledge of clinical practices and principles Demonstrated ability to gather information from multiple sources and analyze applicability and appropriateness, and develop an efficient workflow Process, current/future state workflow, gap analysis skills Strong communication skills with clinicians, operational management, and IT Prior healthcare experience preferredProject Management Skills: Ability to effectively manage small to medium scale projects utilizing introductory project management methodologies Follows ISS project management protocolABOUT USAt Atlantic Health System, our promise to our communities is; Anyone who enters one of our facilities, will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 20,000 team members. Headquartered in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation. Our facilities and sites of care include:
Morristown Medical Center, Morristown, NJ
Overlook Medical Center, Summit, NJ
Newton Medical Center, Newton, NJ
Chilton Medical Center, Pompton Plains, NJ
Hackettstown Medical Center, Hackettstown, NJ
Goryeb Children's Hospital, Morristown, NJ
CentraState Healthcare System, Freehold, NJ
Atlantic Home Care and Hospice
Atlantic Mobile Health
Atlantic Rehabilitation
We also have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group. Atlantic Accountable Care Organization is one of the largest ACOs in the nation, and we are a member of AllSpire Health Partners.We have received awards and recognition for the services we have provided to our patients, team members and communities. Below are just a few of our accolades:
100 Best Companies to Work For ® and FORTUNE® magazine for 15 years
Best Places to Work in Healthcare - Modern Healthcare
150 Top Places to work in Healthcare - Becker's Healthcare
100 Accountable Care Organizations to Know - Becker's Hospital Review
Best Employers for Workers over 50 - AARP
Gold-Level "Well Workplace": Wellness Council of America (WELCOA)
One of the 100 Best Workplaces for “Millennials” Great Place to Work® and FORTUNE® magazine
One of the 20 Best Workplaces in Health Care: Great Place to Work® and FORTUNE® magazine
Official Health Care Partner of the New York Jets
NJ Sustainable Business
EEO STATEMENT
Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.