Job Details

ID #46169508
Estado New Jersey
Ciudad Jersey shore
Tipo de trabajo Full-time
Salario USD Based upon experience. Based upon experience.
Fuente New Jersey
Showed 2022-10-02
Fecha 2022-09-30
Fecha tope 2022-11-29
Categoría Venta
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Sales Administration Manager

New Jersey, Jersey shore 00000 Jersey shore USA

Vacancy caducado!

All County Exteriors, a busy, high-volume home remodeling company, seeks a Sales Administration Manager with 1-2 years of customer service or sales office scheduling experience.

The Sales Administration Manager is responsible for the oversight and management of all aspects of inbound lead handling, customer scheduling, contract administration, and customer experience.

Responsibilities include:

Oversee the day-to-day operations of all inbound customer communication, scheduling, and follow-up.

Identify, evaluate, and recommend opportunities for improving operating processes and the customer experience.

Consistently provides feedback and direction to Sales Coordinators to promote employee development, engagement, and business knowledge.

Hire, onboard and train department personnel.

Coach call center staff through challenging customer service issues and scripting.

Analyze call center data and prepare reports for upper management.

Evaluate staff effectiveness and performance annually or on an at-need basis.

Lead team meetings and training sessions

Position Qualifications:

At least 1 year of inbound call handling, or customer service experience required

Call center management preferred

Home Improvement sales experience/knowledge a plus

Must be proficient in Microsoft Office and able to learn new software and computer programs quickly

Excellent multi-tasking skills

Clear communication skills

Comfortable making judgment calls and important decisions

Experience in managing a team

Data entry accuracy is a must.

Must have transportation, be reliable and on time!

Hours are Mon – Fri, 8 am to 5 pm.

Salary is based upon experience.

Company-paid health benefits, FSA, paid vacation and holidays, 401K plan w/ company match.

Benefits:

401(k)

401(k) matching

Dental insurance

Flexible spending account

Health insurance

Paid time off

Please include resume with salary requirements in cover letter to be considered.

Vacancy caducado!

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