Vacancy caducado!
All County Exteriors, a busy, high-volume home remodeling company, seeks a Sales Administration Manager with 1-2 years of customer service or sales office scheduling experience.
The Sales Administration Manager is responsible for the oversight and management of all aspects of inbound lead handling, customer scheduling, contract administration, and customer experience.
Responsibilities include:
Oversee the day-to-day operations of all inbound customer communication, scheduling, and follow-up.
Identify, evaluate, and recommend opportunities for improving operating processes and the customer experience.
Consistently provides feedback and direction to Sales Coordinators to promote employee development, engagement, and business knowledge.
Hire, onboard and train department personnel.
Coach call center staff through challenging customer service issues and scripting.
Analyze call center data and prepare reports for upper management.
Evaluate staff effectiveness and performance annually or on an at-need basis.
Lead team meetings and training sessions
Position Qualifications:
At least 1 year of inbound call handling, or customer service experience required
Call center management preferred
Home Improvement sales experience/knowledge a plus
Must be proficient in Microsoft Office and able to learn new software and computer programs quickly
Excellent multi-tasking skills
Clear communication skills
Comfortable making judgment calls and important decisions
Experience in managing a team
Data entry accuracy is a must.
Must have transportation, be reliable and on time!
Hours are Mon – Fri, 8 am to 5 pm.
Salary is based upon experience.
Company-paid health benefits, FSA, paid vacation and holidays, 401K plan w/ company match.
Benefits:
401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Paid time off
Please include resume with salary requirements in cover letter to be considered.
Vacancy caducado!