Customer Service Representative

Our client, a well known beauty brand, is seeking a LTT Customer Service Representative II for their Berkeley Height, NJ team. This role is on a hybrid schedule and the role will last for at least one year with the potential to extend to 2 years total. The role guarantees a 40 hour work week and pays up to $29.30/hr.Responsibilities:Serve as a Digital Beauty Advisor across all social platforms by reactively engaging with fans and followers on a timely manner (TikTok, Facebook, Instagram, Twitter) Support le Care public channels (social, R&R, Q&A) by providing insight, strategy recommendations and engagement as needed Attend brand and Care trainings, work sessions and meetings to stay up to date with social strategies and best practices Follow Brand and Care provided social FAQ documents for launches and key social moments Able to compose custom responses that clearly address the issue in a way that is understandable by the consumer Recognizes and recommends new ways to influence consumers in their purchase decision Alert critical customer complaints to internal Care and Brand teams and assist with problem solving Provide social content and engagement recommendations based on consumer feedback and trends Stay up to date on new social media platforms, tools and best practices Live in the social ecosystem, stay on top of emerging trends in the landscapeResponsiveness Maintain 100% Reply Rate and established Response Time goals across social channels Maintain consumer satisfaction and sentiment scores as established by the group Monitor personal social KPI's using Sprinklr Offers schedule flexibility to support the needs of the business which included weekends Meets established quality standards in all contacts across all channels Responsible for recognizing opportunities for improvement in our policies or processes and leading the initiative to reduce disruptions in service or detract from customer satisfaction. Documents product issues in a way that the information can be used for product improvement or development Accurately enters required information in the CRM and surveys to ensure data integrityJob Qualifications Bachelor's Degree 1-2 years' social media engagement experience Customer Service experience desired Customer obsessed mindset Knowledge and experience with major social media platforms required Able to work in a fast-paced, dynamic environment, both independently and as part of a cross-functional team Must have a sense of urgency with a high degree of flexibility, adaptability, resourcefulness, and responsiveness; willingness to work outside standard hours which includes weekends Report back to internal team to funnel insights into product / experience / content creation strategy High level of organization, attention to detail and positive attitude Interest in beauty, fashion and/or lifestyle brands Exceptional writing skills Excellent problem-solving ability Proficient in Microsoft applications including PowerPoint, Word and Excel. Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.Company Profile:Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com. Benefits Information:Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.We look forward to working with you.Beacon Hill. Employing the Future (TM)