Vacancy caducado!
- Determines general division of workload, delegates, reviews, monitors, and approves staff outputs.
- Balances a strong level of subject matter expertise with leadership skills.
- Coaches staff and performs all aspects of performance management.
- Keeps up to date with market and industry changes to understand their impact and provide continuous training for staff.
- Oversees successful execution of processes and procedures to ensure team meets or exceeds their benchmarks and goals.
- Collects metrics data related to productivity, volume, accuracy, and problem-resolution.
- Fosters a culture of open communication at all levels.
- Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately
- Minimum of 4 years of related experience
- Bachelor's degree preferred with Masters or equivalent experience
- Proven ability to prioritize, identify operational risks and 'red flags', and to communicate with staff, senior management, and customers.
- PC skills and general knowledge of mainframe applications.
- Strong organizational, analytical, coaching, and communication skills