Senior Manager, Product Management ITSM, Direct to Consumer

We are seeking a visionary and strategic Senior Product Owner to lead the development and evolution of our ITSM Tooling.  The Senior Manager of Product Management ITSM will also contribute to the Reliability & Performance team, owning the product strategy for the delivery of software systems used by the Direct-to-Consumer Technical Operations group to maintain daily operations. This includes applications such as Service Management (ServiceNow), Partner Portal, Event Management/AIOps, monitoring, dashboards, and more.As the Senior Manager, you will collaborate with cross-functional teams, including engineering, operations, and data science, to deliver a platform that proactively identifies, diagnoses, and resolves anomalies, significantly reducing mean time to resolution (MTTR).  Our dynamic platform integrates with evolving tools and products, continuously adapting to ensure accuracy and relevance.Responsibilities include but are not limited to:Define and articulate the product vision, goals, and roadmap for ITSM Tooling, ensuring alignment with the company’s goalsPartner with internal teams (e.g., engineering, operations, and support) to understand platform needs, pain points, and priorities, translating them into clear product requirements.Prioritize and oversee the development of features that enable real-time anomaly detection, and automated incident resolution using advanced AI/ML models.Drive seamless integration of ITSM Tooling with existing and emerging tools, ensuring adaptability to evolving technologies and workflows.Leverage platform analytics and feedback loops to continuously refine requirements.Stay informed about industry trends, competitor offerings, and emerging AI/ML technologies to maintain competitive edge.Act as the Product Owner in Agile ceremonies, creating and managing a clear and actionable product backlog, ensuring timely delivery of features.