Vacancy caducado!
- Work on deployment, maintenance, and support of current and new data center infrastructure including disaster recovery and high availability systems.
- Experience in complex troubleshooting and resolve critical or escalated technical issues.
- Tests, configures, and troubleshoot operational and network issues.
- Ability to write simple SQL Queries and has basic maintenance skills with MS SQL and MySQL database systems.
- Has familiarity using Wireshark and other protocol analyzers for system and network troubleshooting.
- Participates actively in on-call rotations to support customers, which may include occasional after hours, weekends and national holiday shift work.
- Take part in the development of processes and creates documentations, troubleshooting guide for new areas of work or knowledge.
- Have hands on knowledge of Linux/Unix operating systems.
- B.E degree in Computer Science, Electronics or Electrical Engineering in technology and or equivalent work experience
- High proficiency in SQL (MS SQL/ MySQL / MongoDB.), Python, BASH shell scripting and CRON scheduling
- 3+ years of working in technical operations, experience is a must
- Monitoring experience in Nagios, Data Dog, Cloud Watch or similar is desired.
- Hands-on and demonstratable experience in configuration management skills to automate repetitive tasks
- Excellent phone and verbal, writing communication skills. Good communication skills are a must to handle customers, technical and non-technical staff.
- Excellent work ethics and customer focus
- Initiative, critical thinking and good follow through are key
- Experience with reporting, metrics, SLA management, and quality assurance
- Any experience with Service Now or Jira or similar ticketing system is a plus
- Strong organizational skills, attention to detail and the ability to handle multiple projects simultaneously while meeting deadlines.
- Willingness to work in a 24/7 environments in case the need arises
- Familiarity with anti-spam messaging products.
- Experience with AWS is desired.
- Elastic search, Kibana and similar big data platforms is a big plus.
- Fundamental understanding of Internet networking protocols: SMPP, TCP/IP, TLS, DNS, HTTP, SMTP and SOAP protocol is a plus.
- Ops Automation tools (Jenkins, Ansible, Puppet, Chef, Formations, etc.)
- Supports the restoration of the application and service operation as quickly as possible to minimize the impact to customer’s business operations.
- Responsible for planning and coordinating all activities required to perform, monitor, and report on the incident remediation and Disaster Recovery efforts.
Vacancy caducado!