FLEXIBLE CAREER IN CUSTOMER SERVICE About Viking Since 1980 we've been protecting homes & businesses from unwanted pests. We hire trustworthy and customer service focused people who are proud to be in the dynamic and sophisticated pest control business. If You Are. A person who loves making people happy and delivering phenomenal customer service, Viking Pest has an exciting opportunity for you! Your Role: Customer Service Representative Your goal is to be a friendly, helpful, knowledgeable, and professional point of contact for our customers, providing the highest quality customer service. You'll be responsible for answering inbound customer inquiries via telephone and email with the aim of making each customer feel like the most important one of the day. You'll provide friendly, knowledgeable, and prompt customer support regarding scheduling, service, billing, and other client-based account information. With a timely resolution in mind, you'll schedule service, log customer feedback, and follow up on any customer needs as quickly and helpfully as possible. What We Need From you
Passion for customer service
Enthusiasm for providing high-quality service
Exceptional verbal and written communication
Commitment to accuracy
Experience working on a Windows computer
Extreme punctuality and reliability
Collaborative when working in a team
High school degree or equivalent
Bilingual preferred, not required
Call center experience preferred but not required
What You'll Get
When you put your skills to work with Viking Pest, you'll work with a highly experienced team of professionals and have access to these great benefits, regardless of your schedule!
Flexible schedules that can vary and allow for work-life balance
Flexible locations - work from our beautiful Basking Ridge office or from home!
Paid ongoing training and in-depth orientation
Paid time off, including eight paid holidays
Flexible Schedule
Competitive hourly compensation
401(k) Savings with company match
Generous employee referral program
A peer-to-peer employee recognition program
Health and Well-being:
Several health insurance options with Cigna medical network
Prescription drug program
Dental and vision plans
FSA or HSA for medical and childcare expenses
Equal Opportunity Employer
Viking Pest is a Drug-Free Workplace