This is your daily contribution to an exceptional guest experience… Supervise the daily operations of the reservations team, ensuring prompt, accurate, and friendly service.
Handle incoming calls, emails, and online booking requests, always aiming to maximise conversion and revenue.
Support the team with training, coaching, and daily task management.
Monitor room availability, track pick-up pace, and help optimise occupancy through smart inventory control.
Ensure special requests and VIP bookings are handled with care and attention.
Collaborate closely with Front Office, Revenue, and Sales to align on availability, rates, and guest needs.
Generate and review reservation reports, helping to identify trends or opportunities.
Assist with group bookings and liaise with travel agents, partners, and corporate clients.
Resolve guest issues or complaints related to reservations in a professional and timely manner.
Keep reservation systems and guest data accurate, up-to-date, and GDPR compliant.