Dispute Resolution Specialist - Add-on Insurance

As a Dispute Resolution Specialist in our Add-On Insurance team, you will play a central role in how we consider and resolve complaints. You will: Review complaints from consumers and small businesses that have not been resolved directly with the financial firmWork with consumers and financial firms to gather information and understand the core issuesApply a sound understanding of the AFCA complaint resolution criteria including relevant legal principles, applicable industry codes or guidance, good industry practice and previous AFCA decision to resolve financial complaints fairly and efficientlyUtilise alternative dispute resolution methods to help parties resolves complaints by negotiationInvestigate complaints that cannot be resolved by negotiation and produce preliminary assessments and draft decisions in Plain English.Add-on insurance is a type of insurance that is often sold alongside other products like loans, credit cards or car finance. These policies can be sold online or via an agent, through general or personal advice. Common issues we handle in the add-on insurance team include:A lack of fair dealing or unfair selling practices (including lack of awareness that the insurance was optional)Elements of misrepresentation, duress, undue influence or misleading conductInadequate disclosure of important product termsPoor design of the product, including whether the product was of financial value. Inappropriate personal financial advice