Client Service Manager

About the RoleMultiple opportuities available to join the Creative Activation team as a Client Service Manager, you will apply your expertise to deliver continued growth to our major retail accounts.Proactively manage and oversee all aspects of Creative Activation's annual field marketing program for the client and other tactical clients as needed, including but not limited to set up, briefing and execution of merchandising activities, budget management, primary liaison with the Operations team as well as day-to-day account management.You will be accountable for identifying opportunities to improve our commercial value through service offer expansion, actionable insights and customer experience solutions aligned to our client partners’ strategic focuses. The main responsibilities will be:Manage the day-to-day relationship with the client delivering program specific strategic priorities and communicate and drive them through the businessIdentify new and emerging opportunities with existing accounts and new clientsManage campaigns from concept to execution Develop and communicate analysis of program insights Manage all programs within budget and prepare monthly invoicesConduct analysis of competitor activityDemonstrate leadership capabilities and embed an outcome focused mindset within the team and internal stakeholdersKey requirements and personality traitsDemonstrated experience in the account management of a national client base or brandProven ability to identify, interpret and analyse data to deliver actionable insightsAbility to think strategically and identify information relevant to key decision makers supporting their decisionsProven ability to make commercial decisions which result in positive outcomes for the businessPractical knowledge of sales function and budget controlExperience in managing and influencing major accounts dealing with senior stakeholdersDemonstrated effective communication across all levels of the businessAn understanding of retail operations and its impact on the customer experience would be an advantageAbility to use Microsoft suite at a high level specifically Excel & PowerPointBenefits:Flexible hybrid working | 4 days in office, 1 work from homeCompetitive salary package including superannuationFantastic agency office culture and facilitiesSpecialty coffee and snacks daily as well as a stocked bar for end of week drinksRegular team catch-ups and occasional interstate travelGreat company culture with individual professional development pathwaysInterested?If you'd like to join a fast-moving organisation that achieves extraordinary results, please submit your application by clicking on the 'Apply' button. Only successful applicants will be contacted for interview stage.