Assistant Manager - The Sebel Sydney Martin Place

What will you be doing?Assist and oversee the day-to-day operations of the Front Office teamSupervise and monitor team members with true leadership ability that motivates the entire team.Take initiative to ensure all interactions with our guests are positive and productive.  Ensure the smooth and efficient running of the Hotel's operation in absence of the General Manager with a high level of customer service provided at all times.Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation.Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.  Process and assist with check-in and check-out of guests when needed.Respond to and coordinate emergency situations.