Analyst, Solutions and Remediation

Join an Award-Winning Fund Provider Great team - Solutions and Remediation Sydney Located - Hybrid Working (Blend of CBD Office / Home Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.We support nearly two million members, with around $86 billion of funds under management and are recognised as a responsible investment leader. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.Rest’s Service business unit is accountable for working with our Partners to deliver upon the service expectations of our Members and Employers. Working across all other Rest business units, we are the face into our Partners. The Solutions & Remediation team has two main priorities: taking ownership of the remediation identified through to completion and proactively investigating tasks, functions and issues which may lead to a degradation in service and possible remediation. Key Responsibilities Gathering and documenting requirements: Working with other SME’s and across Partners, gather, review, analyse, validate, evaluate, and how business systems and processes have “behaved” to identify issues, their root cause, and possible solutions. Validate through the analysis of data. Propose alternatives for consideration.Managing stakeholders: Engage, inform and negotiate with stakeholders in similar roles to elicit and validate requirements and prioritise them.Analysing and modelling: Analyse documents, programs, process flows and specifications as required.Team communication and collaboration: Work closely with team members, Service colleagues, and contacts at Partners to ensure everyone understands the agreed investigations and remediation requirements. Monitor for completion when reliant on other parties to execute instructions.Planning & Reporting: Using agreed Rest templates and formats, ensure team plans are documented, tracked and reported upon.Delivery: Execute to the agreed plans to investigate and remediate assigned issues. Identify lessons learnt and insights to minimise future issues and incidents.Risk and issue management: Identify risks and issues and assist in developing effective mitigation/management strategies according to Rest’s risk framework, communicate and gain commitment to, risk assessments and plans to the necessary stakeholders.