Reservations and Guest Services Agent – Full Time

To be successful, the role requires flexibility to work over a 7-day roster and the willingness to be a team player across our Reservations, Reception and Food and Beverage team.As a Reservations Agent, you will be required to:Assist guests with reservations via email and telephone.Ensure all reservations are updated accurately to ensure a seamless check in process.Ensure all reservations have a valid payment method.Assist with group quotes and entering of rooming lists.Communicate with all hotel departments to ensure a seamless experience for all guests.Promote Accor Live Limitless (ALL) loyalty program to all guests.As a Guest Services Agent, you will be required to:Ensure a warm and welcoming experience for all guests.Promote Accor Live Limitless (ALL) loyalty program to all guests.Ensure payment is received for all hotel reservations.Prepare daily for arrival of future hotel guests and groups.Be knowledge on activities and the local area of Penrith.Maintain high standards of cleanliness in the hotel reception, lobby and bar areas.As a Food and Beverage Attendant, you will be required to:Hold a current NSW Responsible Service of Alcohol Certificate.Preparation and service of food and beverage in the Lobby Bar.Processing of payments and orders through Shiji Infrasys POS.Maintain high standards of cleanliness in the hotel reception, lobby and bar areas.