Sterling Corporationis one of the largest, providers of commercial moving services in New England and the Greater Boston area.
We are looking for experienced supervisors for moving and modular furniture installations. In addition to the job requirements (see below), we are looking for individuals with strong interpersonal skills. The right person should feel comfortable dealing with customers in a professional, confident manner. We are a company that prides itself on customer service and quality work. As our representative at a customer site, it will be your job to address customer issues and concerns, respond to their needs in a positive way, and handle issues as they arise in a way that instills customer confidence and satisfaction.
We have full-time and part-positions available. 2 years of experience in the commercial moving and installation industry a plus.
Job Requirements:
Maintain Sterling Corporation's standards on all projects
Maintain an excellent presence and a calm and professional demeanor despite external stressors or customer displeasure
Be available for customers at all times
Schedule and perform a walk-through with the customer contact to ensure 100% satisfaction on all projects
Initiate and maintain seamless customer contact when job starts (upon handoff from dispatch coordinator)
Supervise the execution of move projects to ensure quality & efficiency
Upon arrival at the shop, obtain the day's paperwork
Make sure proper equipment is loaded onto trucks
Assemble crew prior to departure in order to arrive to job site on time
Upon arrival at the job site, perform a pre-job walk-through with the company contact
Delegate tasks to crew members to efficiently and successfully execute the job
Maintain an efficient pace, keeping all crew on task and working within time-constraints
Perform a walk-through with company contact at the jobs-end in order to ensure all tasks have been performed in their entirety and to the customer's satisfaction.
Maintain constant communications with drivers, making sure all equipment is loaded back onto the truck and returned to the warehouse
Record all crew members in attendance on the timesheet and accurately record hours worked
Personal Qualifications:
Excellent communication and interpersonal skills
Exceptional customer service skills
Ability to lead by example
Create a team based mentality
Have a strong work ethic with excellent attendance
Self-motivated & goal-oriented
Ability to gauge individual crew member's strengths and delegate tasks accordingly
Highly organized
Great ability to multi-task
Ability to quickly and calmly assess and adapt to changing situations
Attention to detail
Must be at least 18 years of age
We strive to make Sterling a good place to work. To eligible employees, we offer a variety of benefits including; medical insurance, 401k match, paid holidays, and vacation time.
Sterling is an equal opportunity employer