Shady Hill Greenhouses and Nursery
A family-owned and operated full-service garden center and landscape company, established in 1998. Originally founded as a grower-retailer, we strive to provide the best quality plant materials, and also assist in creating the landscape you've always wanted and helping to maintain it over the years.
We are seeking an experienced and enthusiastic person to fill the role of Front-End Manager. The ideal candidate has retail and gardening experience with great communication and customer service skills. They’ll be overseeing all aspects of the retail sales and floor operations.
Responsibilities
Leadership and Team Management:
o Recruit, train, motivate and supervise the sales associates and cashiers.
o Teach, train and oversee the functions of the POS
o Create and maintain the staff’s weekly schedules and time-off requests
Sales and Customer Service:
o Promote seasonal sales
o Assist in customer service including answering questions, inquiries and returns
o Understanding and resolving any customer issues that may arise while following company policies and procedures
Store Operations:
o Overseeing daily projects and tasks for the staff. Ensuring that they are completed properly and within a timely manner
o Manage cash handling and daily sales reconciliation
o Following merchandising trends, displays and inventory management, ensuring shelves and displays are stocked and clean
o Receiving shipments and deliveries as they arrive
o Managing appearances such as weeding, sweeping, watering, and general store cleanliness
Marketing and Promotions
o Assist in developing weekly specials and promotional sales
o Make sure signs and displays are correctly marked with current sales prices
Qualifications:
Proven experience in retail sales and customer service, preferably in a garden center, nursery or similar industry
Strong knowledge of plant material, gardening practices and related products
Excellent communication and interpersonal skills
Customer-centric approach and delivering exceptional service
Strong organizational and time management skills
Proficiency in POS systems and basic computer skills
Ability to lift and carry heavy objects, work on your feet for most of the day and work in all forms of weather conditions
Compensation based on experience